Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to liaise with internal and external personnel on technical, operational and business related matters
literacy skills to:
design solutions and recommendations in required formats
interpret technical documentation and write reports
numeracy skills to:
evaluate possible technical design scenarios for optimum solution
interpret business requirements and specifications
planning and organising skills to plan, prioritise and monitor own work
problem-solving and contingency management skills to adapt varied business procedures to requirements
research skills to interrogate vendor databases and websites to implement different solutions to meet client business specifications
technical skills to:
produce optimum technical solutions
use software business tools.
Required knowledge
business models and tools
business processes
client business domain, business function and organisation
compatibility issues and resolution procedures
configuration of internet protocol (IP) networks
customer and business liaison
desktop applications and operating systems as required
documenting technical specifications
linkage between processes
security protocols, standards and data encryption
technologies:
access networks
core networks
ICT network topologies
mobile cellular networks
network protocols and operating systems
optical networks and principles
radio frequency (RF) networks and principles.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Business model includes: | customers: customer relationship distribution channel target customer finances: cost structure revenue infrastructure: business partnerships core capabilities value configurations offering: customer preference value proposition. |
Business requirements may include: | business application business plan existing system mission statement nature of the business network or people in the organisation. |
Business specifications may include: | budget allocation budget costs estimate future plan growth forecast technical requirements timeline. |
Business drivers may be in reference to: | application solutions business need or opportunity that needs to be addressed business partnerships and associations network or people in the organisation system. |
Requirements may be in reference to: | business database network people in the organisation platform system. |
Stakeholders may include: | development team project team sponsor user. |
Technical solutions may include: | audit requirements changes to: network infrastructure security or privacy provisions e-business or e-commerce solution hardware upgrades implementing a new system inventory management new hardware new software occupational health and safety (OHS) requirements quality requirements software upgrades user training. |
Technical requirements may be in reference to: | bandwidth hardware problems network growth network security network traffic congestions new technologies power usage software problems transmission dropouts upgrades. |
Hardware may include: | internet protocol TV (IPTV) multimedia network elements: gateways local area network (LAN) switches routers servers wireless networks optical networks radio networks switching equipment transmission equipment voice and data equipment. |
Software may include: | commercial customised software in-house packaged. |
Network may include: | broadband data ICT networks internet and intranet media radio security switching telecommunications transmission. |
Impact may refer to: | fewer downtimes improved efficiency improved response times increased return on investment lower operational costs more ’user friendly‘ network. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist